Answered question

coax cable wall outlet not working?

i have two cable outlets, i used to connect fizz modem on the one in living room but now, when i try to connect the modem in another bedroom, the coax outlet on the wall is not working. there is not signal at on after set up the modem. is there any auggestion or i would have to request an installation by a techniciant? thanks.

liang
liang

liang

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liang,
Unfortunately,
You must contact the Fizz customer service by chat from 8h00 to 21h00, each day.
First, connect you to your Fizz account.
Click:
https://fizz.ca/en/faq/i-would-like-to-add-or-relocate-an...
Click when you see the green chat bubble down to the right of the page.

Normally, if you need to install another outlet in your appartment, it costs 60$ for the visit of a technician.

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Other answers

Hello Liang!
If you really want to change the location of your box, you will need to ask for a technician to pass to see what is the problem with the 2nd cable. If it doesn't work, it is probably just not connected, and only a technician can resolve this problem.

I advise you to contact the support to see with them what solution they suggest.

Have a nice evening ! :)

Liang,
you must contact the support, however, I believe that this is your responsability Fizz will not cable all your home :(


You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-in...
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Alexandre
Alexandre

Alexandre

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You must contact fizz support

When I got in in my new appartment, it had 3-4 coax cable all over the place. Only one worked with Fizz (because it was the previous Videotron cable). Your second cable is probably from another previous company. Maybe Fizz can send a technician to try to run a new functionning cable to another room, but I'm pretty sure it will come with a price. It doesn't cost anything to ask them tho!

You could also consider buying and running an apparent cable along the walls if it's not too far. Not the prettiest option, but it would work!

Good luck

sokarina
sokarina

sokarina

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Hi you must contact support for them the assist you

Stanley
Stanley

Stanley

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Try to contacy support they might be able to help you with that