Answered question

When i ordered i put an address but now in the order history it shows a different address, how can i fix that?

I ordered internet subscription and i the address was right
But now i got an email saying my request is not completed but in the order history it says it’s been sent but to my neighbor!
My address is different how can i fix this..?

Jafar
Jafar

Jafar

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Mike
Mike

Mike

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Contact the support to validate with them
This is very strange

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-manage-appointment-techni...
3- The green chat bubble should appear after a few seconds in the bottom right corner.

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Other answers

Stanley
Stanley

Stanley

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Hi Jafar, try reaching out to support via chat for them to fix it before the delivery date.

MichelP
MichelP

MichelP

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Jafar,
We are Fizz users like you.
Please, contact the Fizz customer service by chat (from 8h00 to 21h00) for your subscription to the Fizz internet.
First, connect you to your Fizz account.
Click:
https://fizz.ca/en/faq/what-can-i-do-if-fizz-home-interne...
Click on the green chat bubble when it appears down to the right of the page.

sokarina
sokarina

sokarina

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Contact support before your delivery date, then will help you fix it

sactthegig
sactthegig

sactthegig

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0
13 / 100
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Try contacting customer support through the chat, they can help you change address and get your order back.

Whizz
Whizz

Whizz

User level
Level
4
5000 / 5000
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Team

Hello Jafar,

I have checked and I see that you contacted us already on live chat, and my colleague helped you further.
If you have other questions, here you can find how to contact us: https://fizz.ca/en/contact-us
Have a great day!

Adelina