Unanswered question

My Internet is crazy slow since this morning. What is going on?

I usually have a decent 65Mbps speed and since this morning barely go up to 750 kbps

  • Reminder people are working from home those days

please help

Yannick
Yannick

Yannick

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Answers

Mike
Mike

Mike

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Did you already try to turn off the modem for 5 minutes?
Can you test with Fizz applications or a computer connected directly to the modem with an ethernet cable?

KingKong
KingKong

KingKong

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Hi Yannick, Did you try to reset your modem ? You can contact the customer Service either on Facebook messenger (https://facebook.com/fizzca.) or Fizz Website by oppening this link (https://fizz.ca/fr/faq/comment-gerer-le-rendez-vous-avec-...) and simply scroll down until you see the Green Bubble, Click on it to start your Chat session with the customer service. Good Luck, they will be able to help you ! ! :)

Alexandre
Alexandre

Alexandre

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Try to restart your modem

Yannick
Yannick

Yannick

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I reach out to Fizz support with the Live Chat module (Thanks to Anthony)
At the end, Fizz was not the root cause (obviously, such a great provider).
A last-minute configuration of my Router was.

Thanks, guys for your support here.

Stanley
Stanley

Stanley

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Great. If this comes back the modem could be the issue and rebooting it could be the solution.

sokarina
sokarina

sokarina

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Glad you got thay sorted out. Sometime it's the modem the problem and you need to restard it