Answered question

Please Fizz refund the sim card i didnt receive. I already got a mobile plan now .

If you could refund me or either reduce it on my next mobile/internet billing please.

Martin
Martin

Martin

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0
1 / 100
point

Hi Martin,
Chat with Fizz is available from 8h00 to 21h00, each day.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/contact-us
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Thank you

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Other answers

Anne-laure
Anne-laure

Anne-laure

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Level
2
1933 / 2000
points

Hi Martin,
I suggest you contact Fizz directly to get it resolved.
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HOW TO CONTACT FIZZ by Chat:
Log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
Our business hours.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
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HOW TO CONTACT FIZZ on Facebook:
Leave a message on Facebook.
If demand is too high or it’s out of our business hours, leave us a message on Facebook Messenger or Twitter private. We’ll get back to you so you don’t have to waste your precious time waiting around.
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Don't hesitate to give me a heart and/or mark my answer as the best if it was useful to you.

Have a great day ! :)

Alexandre
Alexandre

Alexandre

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2
1660 / 2000
points

You must contact fizz support

sokarina
sokarina

sokarina

User level
Level
2
1047 / 2000
points

Hi Martin, try contacting the support from 8h to 9pm via chat for help.

Stanley
Stanley

Stanley

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Level
2
1379 / 2000
points

Best option is to contact the support from 8am to 9pm