Answered question

When will my internet speed be updated?

Hey everyone, yesterday I chose to update my speed from 15 to 60. Fizz said that this change would take effect by tomorrow (which as of now would be today) maybe i'm just being impatient but I was wondering if anyone else has had an experience with increasing their internet speed?

Thanks in advance!

Micah
Micah

Micah

User level
Level
2
944 / 2000
points

Could be completed anytime of the day. A request has been placed onto the system and a robot refresh all the Internet connexions a couple of time each day. Please reboot/reset your modem and check again.

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Fizzy
Fizzy

Fizzy

User level
Level
4
5000 / 5000
points

Hi Micah,

Please try restarting your modem.

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

Did you try to turn off the modem for 5 minutes

Alexandre
Alexandre

Alexandre

User level
Level
2
1862 / 2000
points

Sorry I never had this experience

Micah
Micah

Micah

User level
Level
2
944 / 2000
points

@Fizzy @Mike After restarting it i'm at 30 download. Halfway there lol. I will restart again in a few hours and see if we make it to 60.

Anne-laure
Anne-laure

Anne-laure

User level
Level
2
1956 / 2000
points

Hi Micah !
Have you tried restarting your modem ?

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

@Micah, try with the Fizz application or a computer connected directly to the modem it can be a problem with the WiFI configuration

Fizzy
Fizzy

Fizzy

User level
Level
4
5000 / 5000
points

Micah, as suggested, to get an accurate speed test, you should connect a device directly to Fizz modem via ethernet cable.

If the wi-fi speed is inadequate, you basically have 2 options to resolve this:

EdmTrance
EdmTrance

EdmTrance

User level
Level
4
5000 / 5000
points

Thanks for your fantastic question.

It's take me 2 days to upgrade from 60 to 120 mbps. But my plan show 60mbps until next cycle. But ive done a speed test i get 135to160mbps, so i think the 120mbps is active

It's been a pleasure to assist you today. If you have any further questions don't hesitate to ask.
Don't forget to mark this answer as the best answer! :)