Answered question

When will my internet speed be updated?

Hey everyone, yesterday I chose to update my speed from 15 to 60. Fizz said that this change would take effect by tomorrow (which as of now would be today) maybe i'm just being impatient but I was wondering if anyone else has had an experience with increasing their internet speed?

Thanks in advance!

Could be completed anytime of the day. A request has been placed onto the system and a robot refresh all the Internet connexions a couple of time each day. Please reboot/reset your modem and check again.

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Mike
Mike

Mike

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Did you try to turn off the modem for 5 minutes

Alexandre
Alexandre

Alexandre

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Sorry I never had this experience

Anne-laure
Anne-laure

Anne-laure

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Hi Micah !
Have you tried restarting your modem ?

Mike
Mike

Mike

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@Micah, try with the Fizz application or a computer connected directly to the modem it can be a problem with the WiFI configuration

Micah, as suggested, to get an accurate speed test, you should connect a device directly to Fizz modem via ethernet cable.

If the wi-fi speed is inadequate, you basically have 2 options to resolve this:

Thanks for your fantastic question.

It's take me 2 days to upgrade from 60 to 120 mbps. But my plan show 60mbps until next cycle. But ive done a speed test i get 135to160mbps, so i think the 120mbps is active

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