Pending removal?

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Maggie S.
Maggie S. Posts: 2 ✭✭
in My Mobile
I accidentally removed a 500GB data upgrade that has been applied on my mobile plan. Now the status is pending removal. Can you help me to reactive the upgrade? Thanks.

Answers

  • Anne-laure F.
    Anne-laure F. Posts: 584 ✭✭
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    Hello Maggie ! If you have another 500 GB available, you can activate the other one. If not, I suggest you contact Fizz directly to get it resolved.
    -----
    HOW TO CONTACT FIZZ by Chat:
    Log into your Fizz account.
    Make your way to the Solution Hub.
    On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
    Our business hours.
    The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
    -----
    HOW TO CONTACT FIZZ on Facebook:
    Leave a message on Facebook.
    If demand is too high or it’s out of our business hours, leave us a message on Facebook Messenger or Twitter private. We’ll get back to you so you don’t have to waste your precious time waiting around.
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    Have a great day ! :)
  • SuperFizzeur
    SuperFizzeur Posts: 3,777 ✭✭
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    Thanks for your fantastic question.
    In your case i suggest to contact a fizz rep by clicking on the green chat bubble available in your account dashboard, or by joining a rep by facebook under the name Fizz.
    It's been a pleasure to assist you today. If you have any further questions don't hesitate to ask.
    Don't forget to mark this answer as the best answer! :)
  • Maggie S.
    Maggie S. Posts: 2 ✭✭
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    Anne-laure and Mathieu, thanks for your answer. But I can't see the green chat bubble on Fizz website. And no real person replied me by facebook message. :(
  • Alexandre P. 40143
    Alexandre P. 40143 Posts: 204 ✭✭
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    I recommend you asking directly to fizz
  • Fizzy
    Fizzy Posts: 10,978 ✭✭
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    Hi Maggie,

    You might be able to cancel the pending removal status.
    Logon your account, click on the upgrade that is pending removal and see what options you have.

    If you would like to contact Fizz support, they are available from 8 AM to 9 PM everyday:
    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/what-do-i-receive-my-rewards-program
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Sylvieb
    Sylvieb Posts: 1,637 ✭✭
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    I hope your problem is solved. Can you please choose your best answer.
    Have a good day.

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