Answered question

Any reason why my Referal bonus is still lock after more than 3 months?

Any reason why my Referal bonus is still lock after more than 3 months?

David
David

David

User level
Level
0
13 / 100
points

Hello David !
Has your friend validated his plan and paid his second invoice?
It can take 3 months if you count the time the SIM card arrives and 2 invoices to be issued.

If he did pay his 2nd invoice, it might be a technical issue.
I suggest you contact Fizz directly to get it resolved.
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Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
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Have a great day ! :)

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Other answers

Hi David! Thanks for your fantastic question.

In your case i suggest to contact a fizz rep by clicking on the green chat bubble available in your account dashboard, or by joining a rep by facebook under the name Fizz.

It's been a pleasure to assist you today. If you have any further questions don't hesitate to ask.
Don't forget to mark this answer as the best answer! :)

When will my friend and I receive our referral bonuses?
When your friend subscribes to Fizz using your referral code, both of your referral bonuses will be pending until your invited friend becomes a paying member.

When your friend completes their second monthly payment, they will receive their referral bonus. From there, your own referral bonus will be applied on your next payment.

Are you able to see this referral bonus under Profile -> Referral bonuses? Has your friend paid for his mobile service for two consecutive months? If the answer to both questions is yes, then contact the support to rectify the situation. From my experience it works well by messenger.

Thanks for your fantastic question.
Hi David! Thanks for your fantastic question! :)
In your case i suggest to contact a fizz rep by clicking on the green chat bubble available in your account dashboard, or by joining a rep by facebook under the name Fizz.

It's been a pleasure to assist you today. If you have any further questions don't hesitate to ask.
Don't forget to mark this answer as the best answer! :)

Alexandre
Alexandre

Alexandre

User level
Level
2
1862 / 2000
points

Sorry don’t know

David
David

David

User level
Level
0
13 / 100
points

Is it normal that the Chat is never available for Fizz help live? Look over the last 2 days and never was have to get the chat option yet during business hours...
Still not able to unlock a reward that I was suppose to get when I subscribe to Fizz...