my simcardfailed

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shima S.
shima S. Posts: 2 ✭✭
in My Mobile
yesterday i activated my simcard and fizz charge me for a month as usual but my simcard does not work ..
i do not know what should i do now ? please help me

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  • Mike
    Mike Posts: 20,755 ✭✭
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    Can you give us the error?
    The common problem, and can be your, that the telephone is sim lock. You need to contact the previous provider to have it unlocked

    https://fizz.ca/en/faq/how-do-i-unlock-my-phone
  • Whizz
    Whizz Posts: 19,193 admin
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    Hello Shima,
    I see that you've already reached us in private and a ticket was opened for this issue by one of my colleagues. Our technicians detected that this number is already being used by another Fizz customer and they had to cancel the order. We've already refunded you the amount of $31.57. The refund will be visible on your bank statement in several days. We apologize for this inconvenience! Please feel free to use the same SIM card to activate a new number on the same account.
    Thank you for your patience and kind understanding.
    Have a nice evening!
    Radu
  • Whizz
    Whizz Posts: 19,193 admin
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    Hello Shima,
    I've just sent you a private message.
    Have a good one!
    Radu
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