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Fizz Modem/Router in Bridge mode: Not forwarding ports?

Hello people!

I just subscribed to Fizz Internet and got installed on friday. I did set my modem in bridge mode as I have another full featured router/set of APs. Everything works correctly EXCEPT that the Fizz Modem seems to block incoming tracffic even in bridge mode. I tried to enable IP Passthrough to the port I use (it's pretty much the only setting available in bridge mode...) without any success.

I know my own routeur is OK because it worked perfectly for years with my previous ISP. Firewalls and forwarding on my own router is all OK but still can't reach my router from the outside...

Is anyone using it in bridge mode and able to reach from the outside? Did you have to do any special configuration?

Thanks!

joe540
joe540

joe540

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13 / 100
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4 months ago
Category
Internet
Category
Modem
Answer count
5 answers
Author name
joe540
Date
June 21, 2020
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viewed 179 times
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q
Fizzy

Fizzy

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Level
4
5000 / 5000
points

Hi Joe,

Please make sure to restart both modem and router after changes.

The only other suggestions I can offer are:

  • Do a factory reset of the Fizz modem. Using a small, sharp object, press the modem’s reset button for 10 seconds before trying again.
  • Test using the Fizz modem/router only. See if the port forwarding works using only the Fizz combo device.
  • Just to be sure there is no issue with your router, can you test it with someone else's internet?

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Fizzy
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Fizzy

Fizzy

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Hi Joe540,

Go to 192.168.0.1 and logon cusadmin
https://fizz.ca/en/faq/how-can-i-use-my-own-wi-fi-router-...
Have you also tried?
Basic Settings menu >> Port Forwarding

Make sure to restart both modem and router after changes.

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Fizzy
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joe540
joe540

joe540

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Hello Fizzy,

As said in my initial post, my modem is in bridge mode (Residential gateway disabled) so this option is not available.

The only setting available, other than changing the password, is IP Passthrough, which I tried and did not fix the issue.

Please take time to read the posts instead of rushing to answer for points.

Author name
joe540
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Anne-laure
Anne-laure

Anne-laure

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Level
2
1956 / 2000
points

Hello Joe !
That's a pretty technical issue.
I suggest you contact Fizz directly to get it resolved.
-----
HOW TO CONTACT FIZZ by Chat:
Log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
Our business hours.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
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HOW TO CONTACT FIZZ on Facebook:
Leave a message on Facebook.
If demand is too high or it’s out of our business hours, leave us a message on Facebook Messenger or Twitter private. We’ll get back to you so you don’t have to waste your precious time waiting around.
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Don't hesitate to give me a heart and/or mark my answer as the best if it was useful to you.

Have a great day ! :)

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Anne-laure
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EdmTrance

EdmTrance

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Hi joe540! Thanks for your fantastic question.

In your case i suggest to contact a fizz rep by clicking on the green chat bubble available in your account dashboard, or by joining a rep by facebook under the name Fizz.

It's been a pleasure to assist you today. If you have any further questions don't hesitate to ask.
Don't forget to mark this answer as the best answer! :)

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EdmTrance
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