Answered question
Hello people!
I just subscribed to Fizz Internet and got installed on friday. I did set my modem in bridge mode as I have another full featured router/set of APs. Everything works correctly EXCEPT that the Fizz Modem seems to block incoming tracffic even in bridge mode. I tried to enable IP Passthrough to the port I use (it's pretty much the only setting available in bridge mode...) without any success.
I know my own routeur is OK because it worked perfectly for years with my previous ISP. Firewalls and forwarding on my own router is all OK but still can't reach my router from the outside...
Is anyone using it in bridge mode and able to reach from the outside? Did you have to do any special configuration?
Thanks!
Hi Joe,
Please make sure to restart both modem and router after changes.
The only other suggestions I can offer are:
Other answers
Hi Joe540,
Go to 192.168.0.1 and logon cusadmin
https://fizz.ca/en/faq/how-can-i-use-my-own-wi-fi-router-...
Have you also tried?
Basic Settings menu >> Port Forwarding
Make sure to restart both modem and router after changes.
Hello Fizzy,
As said in my initial post, my modem is in bridge mode (Residential gateway disabled) so this option is not available.
The only setting available, other than changing the password, is IP Passthrough, which I tried and did not fix the issue.
Please take time to read the posts instead of rushing to answer for points.
Hello Joe !
That's a pretty technical issue.
I suggest you contact Fizz directly to get it resolved.
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On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
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The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
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Have a great day ! :)
Hi joe540! Thanks for your fantastic question.
In your case i suggest to contact a fizz rep by clicking on the green chat bubble available in your account dashboard, or by joining a rep by facebook under the name Fizz.
It's been a pleasure to assist you today. If you have any further questions don't hesitate to ask.
Don't forget to mark this answer as the best answer! :)
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