"Add-on-International calls" not working

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Alan B. #24364
Alan B. #24364 Posts: 1 ✭✭
in My Mobile
Trying to call Toronto from Montreal and getting a recorded message saying "your current plan does not allow you to make this call please sign in to adjust it".
So I added the add-on "International calls" >> Zone >> "Canada", which should give me 60 minutes of Voice across Canada, but still getting the same recorded message when I try the call.
"Your current plan does not allow you to make this call please sign in to adjust it".

Answers

  • Whizz
    Whizz Posts: 19,207 admin
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    Hello Alan,
    Apologies for the unpleasant experience.
    Please try rebooting your mobile device and after go into your phone's settings and make a manual network switch by disabling the phone's feature to connect automatically to a network and wait a few moments for the phone to verify the available networks for you and connect to a Fizz EXT option network for 30 seconds, then reconnect back to the Fizz network and make the call by adding +1 in front of the number. A few more helpful tips can be found here:
    https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why
    If the issue still persists, please reach us by chat through the FAQ presented above.
    Thank you for your understanding.
    Have a good day.
    Catalin
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