No service after the pan has been activated?
Options
Ken L. #23489
Posts: 9 ✭✭
in My Mobile
Yesterday my plan had finally been activated, and once I reinserted and restarted my phone then it shows no service on it and idk what is happening?
11
Answers
-
Did You check the phone compatibility?
Is your phone unlocled?
What is the message that you have?
You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-unlock-my-mobile-phone
3- The green chat bubble should appear after a few seconds in the bottom right corner.3 -
What is the phone compatibility and phone unlocked?3
-
Here the link for the guides
https://fizz.ca/en/faq/compatible-devices
Is your phone for the Canadian market?
Can you tell use the model and version
https://fizz.ca/en/faq/how-do-i-unlock-my-mobile-phone2 -
normally after 24hrs it show be activated and you should get a confirmation from text message. If not I suggest to chat with support or open a support ticket.4
-
hello Ken,
i hope your problem is solved. Can you please choose your best answer to close this blog.
Thank you and have a good evening.0 -
Hello Ken,
I have checked and I see that you've contacted us on Live chat already. One of my colleague already updated the ticket with this information.
Rest assured because our technical team will provide a solution as soon as possible. Once they will have an update, we will notify you via the email address associated with your Fizz account.
Thank you, have a great day!
Adelina0
This discussion has been closed.