Answered question

Internet down since 06/11/2020 no way to reah fizz i work from home this is not good

I need my internet fix right away and your website is not user friendly an dno customer service emergency available I work from home this is unacceptable

marie
marie

marie

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Mike
Mike

Mike

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You should contact the support, however, with this weather there are some power outage

Try to look here

https://poweroutages.hydroquebec.com/poweroutages/service...

If near you you see a power outage

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-interne...
3- The green chat bubble should appear after a few seconds in the bottom right corner.

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Other answers

Did you try to reboot your modem? If still not working try to communicate with Fizz support over chat.Do not forget we are a community of costumers like you here.

Mathieu
Mathieu

Mathieu

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Hi Marie!

In your case i suggest you to contact directly a fizz support rep by clicking the green chat bubble in your account dashboard or by facebook under the name fizz!

It's been a pleasure to assist you today! Have a great day! :)
Don't hesitate to mark my answer as the best! :)

I hope this is a temporary outage for you. Unfortunately Fizz doesn't have a hotline for emergency service. It's an online service only. With the COVID situation where most of the population work from home and whenever the internet is out we have no more life. I feel your frustration. Let's hope Fizz/Videotron can keep the network reliable and have a faster response during this hard time.

Whizz
Whizz

Whizz

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Team

Hello marie,

I apologize for the situation that you've encountered.
After looking at your account and connection I could see that your modem is online.
Could you please let us know if the situation is still present?
If yes, please follow Mike's steps and contact our support department.

Cheers!
Nicolae Bogdan

Mathieu
Mathieu

Mathieu

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Hi Marie!
Just a follow-up! Have u solved your situation?