Answered question

Can I confirmed that my referral activation worked ?

Hi,

I subscribed to home Internet 20 minutes ago with my friend referral, but I did not received confirmation of it.

When I sended the paiement confimation a bug occurs telling me that I needed to reconnect. After reconnected the paiement confirmation appears, but it did not tell me to enter the referral again. I just wanted to know if the referral worked ?

Thank you

Jean-François
Jean-François

Jean-François

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Mike
Mike

Mike

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Check under your referral, or contact the support
If I remember correctly the referral will be available only when you receive the modem

1- Go to My Profile in your Fizz account.
2- Select Referral Bonuses.

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/what-kind-of-rewards-do-i-earn-for...
3- The green chat bubble should appear after a few seconds in the bottom right corner.

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Other answers

Hi Jean-François,

It seems you will be able to see the pending referral on your account only once the modem delivery/installation is complete. Go to My Profile >> Referral Bonuses

Also check your junk/spam folder for the email from Fizz.

Mathieu
Mathieu

Mathieu

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Hi Jean-Francois! Thanks for your wonderful question!

In your case i suggest you to contact directly a fizz support rep by clicking the green chat bubble in your account dashboard or by facebook under the name fizz!

It's been a pleasure to assist you today! Have a great day! :)
Don't hesitate to mark my answer as the best! :)

Jordan
Jordan

Jordan

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You will receive an email when the referral process is completed

Mathieu
Mathieu

Mathieu

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Hi Jean-Francois! Thanks for your good question!

In your case i suggest you to contact directly a fizz support rep by clicking the green chat bubble in your account dashboard or by facebook under the name fizz!

It's been a pleasure to assist you today! Have a great day! :)
Don't hesitate to mark my answer as the best! :)

When you subscribe to home internet, you don't get confirmation of the referral until the internet is installed. At least, that's how it worked when I referred my son earlier this month. He set it up mid-May, but the referral didn't show up for either of us until the installation was finished.

Mathieu
Mathieu

Mathieu

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Hi Jean-Francois! Thanks for asking a question! :)

You can see in your account dashboard if referal works. To see it just go to my profile and select referral bonuses.
If you have any further questions, i'm here to answer!
It's been a pleasure to assist you today! Have a great day! :)
Don't hesitate to mark my answer as the best! :)