Why isnt my internet working?

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Allan H.
Allan H. Posts: 1 ✭✭
in Internet
It says internet may not be available. My modum is plugged in. Im using my mobile data to contact you.

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  • Logan2020
    Logan2020 Posts: 1,530 ✭✭
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    Hi,
    Are all the lights on the Router Modem Fizz on? only in parts?
    If they are all on, ir could be that the internet is well connected to your router but that there is a problem of other connectivity.
    Did you also try to reset the modem? Press the reset button with a small object for 10 seconds (modem plugged in) and then release it.
    Maybe this could help
  • Whizz
    Whizz Posts: 19,203 admin
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    Hello Allan,
    I apologize for the error you've encountered, I suggest you reach out to our support where you can have this investigated.
    In the meantime, I suggest you check the following FAQ https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix for a few steps to follow.
    Our contact methods can be found on the following FAQ https://fizz.ca/en/contact-us, you need to be connected into your account and click on Help, which is on mid-right of your screen, then click on Contact Us, or simply click on the link I've provided.
    Keep in mind that the answer on Facebook messenger is not in real-time and a delay can be between your question and our answer, that is why I suggest you contact us by chat for a better resolution in realtime.
    Have a good one!
    Nicolae Bogdan
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