Activation pending?

Options
Ken L. #23489
Ken L. #23489 Posts: 9 ✭✭
in My Mobile
After the transaction with my mobile plan, the status is said as the activation pending for more than four or five hours

Answers

  • Mike
    Mike Posts: 20,755 ✭✭
    Options
    Did you try to insert the sim to the phone?

    If it does not work, you should contact the support

    here's how to contact customer support by chat, from 8 AM to 9 PM everyday:
    - Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
    - Click on this link: https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do
    - The green chat bubble should appear after a few seconds in the bottom right corner.

    Do not hesitate to mark this answer as the best
  • Ken L. #23489
    Ken L. #23489 Posts: 9 ✭✭
    Options
    It is still failed
  • Mike
    Mike Posts: 20,755 ✭✭
    Options
    Did you try to insert the sim in the phone?
    The web cannot be updated for some reason
  • Whizz
    Whizz Posts: 19,193 admin
    Options
    Hello Ken,
    I can see that you already contacted us on our live chat and the situation has been escalated further to our specialized team.
    As soon as we will have an answer from them you will be notified by e-mail address.
    If you have other questions, here you can find how to contact us: https://fizz.ca/en/contact-us
    Have a wonderful day!
    Adelina
This discussion has been closed.

Categories