The landlord doesn't allow FIZZ guy to get the access to the service room

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allen Y. #22873
allen Y. #22873 Posts: 3 ✭✭
in Internet
My building manager only allows Videotron guy or middle man to get in the service room, even today the FIZZ guy drove Videotron car and with Videotron employer card! The manager said because it is "Sub-contractor", it is not videotron. God damn, already second try to install the Fizz. Who can help? Who is the middle man that I need to talk to?
One week ago, I chatted with Fizz customer service representative, Anca, who said the solution will be emailed to me. But right now nothing......Who can really help?

Answers

  • MichelP
    MichelP Posts: 8,733 ✭✭
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    Allen,
    Sorry for this situation.
    You need to re-contact the Fizz customer service about the problem about your internet installation.
    Every technician who do installation for Fizz are authorized employees from Videotron.
    I hope Fizz will solve rapidly this unusual and weird situation.
    Please, contact them by chat ( from 8h00 to 21h00).
    Wait a few seconds until you see the green chat bubble down to the right of the page.
    When you see it, click on it.
    Your chat session with Fizz begins.
  • SuperFizzeur
    SuperFizzeur Posts: 3,777 ✭✭
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    Hi Allen!
    I am sorry for the situation your encountering!
    We can't help here!
    It's been a pleasure to assist you today! Have a great day! :)
    Don't hesitate to mark my answer as the best! :)
  • Olivier R. #3666
    Olivier R. #3666 Posts: 1,715 ✭✭
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    just telll he landlord Fizz tech dosent exist, Videoton guy will come.
  • SittingRam
    SittingRam Posts: 320 ✭✭
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    That building manager seems quite annoying
  • Whizz
    Whizz Posts: 19,203 admin
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    Hello Allen,
    I'm really sorry to hear about this!
    I've just checked your account and I see that your last appointment has been missed. We can help you to schedule a new appointment and to clarify the situation, as to be able to install our internet service. We'll need you to reach us again in private as to discuss all the details. Here are the contact links: https://fizz.ca/en/contact-us.
    https://facebook.com/fizzca.
    Have a good day!
    Radu
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