Answered question

frozen internet!??!?!?!!?!?!?!?!

expired card, payment is done and internet still frozen.

you can cancel someones internet after 24h notice? it is DISGUSTING

Konrad
Konrad

Konrad

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Hello Konrad,

I see that the payment has been already triggered and your Home Internet plan is active now. I've also left you a private message explaining the situation.

Have a good day!

Radu

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Other answers

Hi Konrad,

Have you tried restarting your device/modem?

If the problem persists, there are the instructions to reach Fizz support: https://fizz.ca/en/contact-us
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.

Hello Konrad,

I apologize for this situation that you had to experience.
As you well know we are a prepaid company and if your payment didn't pass in the first instance, you will need to make it manually.
In your case, after checking your account, I've seen that you were able to press on the "Make my monthly payment button", therefore, you will need to validate with your bank and make sure that they accept the transaction that is coming from Fizz end.
For future reference, I suggest you check the FAQ https://fizz.ca/en/faq/how-do-i-fix-payment-issue
I've also seen that you've contacted our support department and they've helped you out with this.

Cheers!
Nicolae Bogdan

Konrad
Konrad

Konrad

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Nicolae, how can I check with my bank??? the payments has not been processed on my behalf. just checked my account.... it says up to 2 hours. it has been more.

please help

Hello Konrad,

I am sorry for the encountered issue.

I have verified your account and I see that one of my colleagues has created a ticket for this topic and once our technical team will rectify it, we will notify you by e-mail as soon as possible using the e-mail address with which you have created your account.

Thank you for your understanding.

Have a good day.

Catalin

Konrad
Konrad

Konrad

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When can I expect this email? I paid over 6 hours ago. What is there to investigate? Just process the payment.. seriously

I expect a discount for the wasted day and no internet.

Sorry but you must understand our anger and disappointment.

Hi Konrad!

In your case i suggest you to contact directly a fizz support rep by clicking the green chat bubble in your account dashboard or by facebook under the name fizz!

It's been a pleasure to assist you today! Have a great day! :)
Don't hesitate to mark my answer as the best! :)

Olivier
Olivier

Olivier

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welcome in the prepay world.