Answered question
2 days ago my internet stopped working. If i'm lucky I can load a webpage, but 99% of the time the request times out. Maybe someone can make sense of this information and help me fix the problem.
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Pinging google.ca [172.217.13.131] with 32 bytes of data:
Reply from 172.217.13.131: bytes=32 time=35ms TTL=251
Reply from 172.217.13.131: bytes=32 time=34ms TTL=251
Reply from 172.217.13.131: bytes=32 time=27ms TTL=251
Reply from 172.217.13.131: bytes=32 time=13ms TTL=251
Ping statistics for 172.217.13.131:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 35ms, Average = 27ms
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Tracing route to google.ca [172.217.13.131]
over a maximum of 30 hops:
1 4 ms 3 ms 3 ms hitronhub.home [192.168.0.1]
2 17 ms 16 ms 14 ms 147.253.85.1
3 17 ms 16 ms 25 ms 10.170.154.149
4 52 ms 16 ms 15 ms 10.170.154.150
5 33 ms 16 ms 15 ms 10.170.154.110
6 39 ms 19 ms 15 ms 72.14.205.46
7 38 ms 17 ms 15 ms 108.170.251.49
8 48 ms 18 ms 16 ms 108.170.231.55
9 37 ms 19 ms 14 ms yul02s05-in-f3.1e100.net [172.217.13.131]
Trace complete.
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Thanks.
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Update 1 : Last night I was sitting at my desk and I saw a Videotron technician in front of my neighbor's building. By talking to him I learnt the following :
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Hello mats,
After checking your account I could see that you need to contact our support department, which can be found over the link https://fizz.ca/en/contact-us
In the meantime, I suggest you check the FAQ https://fizz.ca/en/faq/my-modem-connected-cable-my-connec... and when you contact our support department, please provide them a picture of your modem's lights and some speed tests done on Videotron's website.
I apologize for this unpleasant situation.
Cheers!
Nicolae Bogdan