Home internet suspended for overdue payment ?
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Catherine J. #22733
Posts: 1 ✭✭
in Internet
My payment was overdue but now is paid. How long till I get reconnected?
9
Answers
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Once your payment has been received and confirmed by Fizz (please allow a delay of up to two hours), your plan will be reactivated.
Try to turn off the modem for 30 seconds
Source: https://fizz.ca/en/faq/how-do-i-fix-payment-issue5 -
Hello Catherine,
I see that you've already chatted with one of my colleagues about this. I've checked right now your account and I see that your home internet plan has just been fully reactivated following a successful payment. If you still have any issue with your service, I would advise you to restart your Wi-Fi modem as it's described at step 2 on this FAQ: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
Enjoy your day!
Radu4
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