Unanswered question

where is the chat button??? I have looked everywhere

I need help and it is impossible to find the chat button for help

Jennifer
Jennifer

Jennifer

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Answers

Hi Jennifer,

Here's how to contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/what-payment-methods-can-i-use
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Hello Jennifer,

Regarding the chat bubble occurrence, you need to meet certain conditions to be able to see it on your device. You can find all the details available on this link: https://fizz.ca/en/contact-us. There is also a possibility that the number of requests will surpass our processing capability and the chat bubble will not be visible at some point in time. We're also trying to process all the requests as quickly as possible. When this happens, you also have the possibility to reach us in private via Facebook Messenger: https://facebook.com/fizzca. Don't forget that you can also check our Solution Hub (https://fizz.ca/en/solutions) where you can find a lot of useful information. So, no matter what the issue you might encounter, we've got you covered.

You can post your question on this thread or open another one and our community members will also try to give you a hand.

Have a nice day!

Radu

Sylvieb
Sylvieb

Sylvieb

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hello, I hope your problem is solved. can you please choose your best answer.thank you and have a nice day

Ismail
Ismail

Ismail

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i have same issue