Answered question

Cannot access rollover data?

I apparently have 988.64mb rollover that expires in 38 days. I had thought I'd already gone through it all, and even had to do a couple of 2gb add-ons. How do I use it? I thought it was automatic.

Rheza
Rheza

Rheza

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Very strange, did you try to change the browser to see if it will not be a cache problem.

Usually the data with a lower remaining days must be used.

You can go here
https://fizz.ca/en/faq/what-is-rollover-and-how-does-it-work

And click on the icon to chat with the support

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Other answers

Mathieu
Mathieu

Mathieu

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5000 / 5000
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Contact fizz rep on your client dashboard ! Thanks

Hello Rheza,

I have checked your account and I can see you've contacted our support department and they've managed to provide you a solution to this.
If you encounter anything else suspicious, don't hesitate to contact us by chat following the FAQ https://fizz.ca/en/contact-us.
As Mike said, you can check the FAQ he provided, if you haven't done it yet, and see how the rollover data works.

Have a nice day!
Nicolae Bogdan