why fizz don't work in ontario when i have a canada wide coverage

Hello Horia,
I've just verified your account and your mobile plan is currently active. Maybe you're now in a dead spot or in area that is not within our coverage network. I would advise you to move to a different place and to restart your phone. You can also check if the Fizz Ext network is chosen and you can also test your SIM card in another phone (if you have this possibility). Have a look at these FAQs to help you with more details: https://fizz.ca/en/faq/why-does-my-phone-say-emergency-calls-only and https://fizz.ca/en/faq/what-can-i-do-if-mobile-network-coverage-is-weak-or-inaccessible. If the issue is still present, please try to reach us via live chat, or by Facebook Messenger. Here are the contact links: https://fizz.ca/en/contact-us.
https://facebook.com/fizzca. We'll need more details from you, as to be able to help you further to get to the bottom of it.
Have a good one!
Radu