Answered question

My apartment # isn't an option?

I live in a basement apartment (apt #2) of a house, but this apt is not recognised by the Fizz address check. The house address receives service, and I am certain that I can get Fizz to replace my current Bell service... but not if I cannot enter the correct apt # and I do not want to just enter the main house address and have the technician checking their service instead of mine.

The chat function didn't get me anywhere as the response was simply to check back in the future to see if my address would be covered.

Any ideas on how to proceed with Fizz or do I have to give up and stick with Bell?




User level
1 / 100

Hello Gary,

I'm really sorry to hear about it!

Please rest assured that we would like very much to have you as our customer. As my colleague has already explained to you via the live chat conversation, our service is not yet available to all the addresses. You can also have a look at our FAQ:

I would invite you to try again from time to time to see if your address has been updated in our system as being eligible for the installation. Thank you for your kind understanding.

Have a good one!


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Other answers

Contact the support and ask them your question, that's the only way

Go to this page ,, if you are not connect login
The business cours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Your can also send a message via facebook messanger and click send a message (this is a bit slower)

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Hi Gary ,
Have you checked the availability of the address directly through Videotron ??! ( click on Check service availability at bottom of page to the right of phone number ).
If the main address appears but not your particular apt # , it simply means your apt # is NOT in Videotron address database and thus no service can be installed because it does not appear on their address list to install any services although the network is present at main address.
Since Fizz use Videotron's infrastructure and database Fizz would not be able to place an order for installation.
Try to call Videotron and ask them to place your address with apt# in their address for service database.
Best of luck!



User level
1298 / 2000

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