Answered question

Something very strange happened with my voicemail, I would like to know why?

I turned my phone on and off to clean it. When I turned it on, I had a notice that I had a new voicemail to listen to, I go to my voicemail box and there's two new voicemails. When I listen to them, I remember already hearing these messages and I'm very good with keeping my voicemail box clean, so am almost positive that I deleted them after hearing them the first time. What's even more troubling is that these messages are from mid-march (it was May 4th when this bug happened). One message was from the bank and they left the date of their message which was March 17, so I'm positive it's an old message.

Why would they randomly come back in my voicemail box. Also why would these messages still exist if one: I'm sure I deleted them, two: they passed the 30 day limit that Fizz keeps your message before -supposedly- deleting them?

Thanks

Jose
Jose

Jose

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Level
0
5 / 100
points

Hello Jose,

Thank you for letting us know about this.
As I've checked your account I can see that you've already contacted our support department and they've provided you a solution.
If the situation persists or comes back, don't hesitate to contact us back, our contact methods can be found on the FAQ https://fizz.ca/en/contact-us

Cheers!
Nicolae Bogdan

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Other answers

Reboot your phone

If you still have the problem contact the support

CHAT
Go to this page https://fizz.ca/en/contact-us, if you are not connect login
The business cours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

gf
gf

gf

User level
Level
1
592 / 750
points

maybe it's a glitch