Mobile Application error on connexion : internHost does not exists

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Julie B. 49307
Julie B. 49307 Posts: 2 ✭✭
in Internet
When trying to login the Wifi Mobile Application, there's a server error. How can I resolve that?

Answers

  • Qulbut
    Qulbut Posts: 3,454 ✭✭
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    You can try to delete your application and charge it again

    If you still have the problem contact the support

    CHAT
    Go to any help page: https://fizz.ca/en/solutions , if you are not connect login
    The business cours: every day from 8 a.m. to 9 p.m. (EST).
    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

    FACEBOOK
    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
    P
    CONTACT FORM
    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
  • Whizz
    Whizz Posts: 19,193 admin
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    Hello Julie,
    Please try as Blackpo and uninstall the app from your device and after reinstall it. Once you have reinstalled it, make sure that the device on which you are using it is connected to the wi-fi network and login with username: cusadmin and the password indicated on the label on our modem.
    If the issue persists, please do not hesitate to reach us by chat. For more details about this, please take a look over:
    https://fizz.ca/en/contact-us
    Thank you for your understanding.
    Have a good day.
    Catalin
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