Answered question

i was charged twice for the month of April?

on April 28 i was charged twice $19.15 on my visa.



User level
1 / 100

Hi Claudio,

Unfortunately, there is nothing we can do as customers on this support forum. For help for your problem, here's how to contact customer support by chat, from 8 AM to 9 PM everyday:

1) Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at
2) Click on this link:
3) The green chat bubble should appear after a few seconds in the bottom right corner.

Hope this helps you and answers your question! If it does don't hesitate to mark this answer as the best :)

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Other answers

You need to contact the support, in order to get refund for this mistake


  • Go to this page, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
  • .
    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.



User level
3433 / 5000

They have this problem since a long time

Hi Claudio,

As previously said, here on the community hub, we are users just like you and you need to contact the support to get the refund.

I hope this issue will resolve quickly for you.

Good luck and have a nice day!