Answered question

i was charged twice for the month of April?

on April 28 i was charged twice $19.15 on my visa.

Claudio
Claudio

Claudio

User level
Level
0
1 / 100
point

Hi Claudio,

Unfortunately, there is nothing we can do as customers on this support forum. For help for your problem, here's how to contact customer support by chat, from 8 AM to 9 PM everyday:

1) Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2) Click on this link: https://fizz.ca/en/contact-us
3) The green chat bubble should appear after a few seconds in the bottom right corner.

Hope this helps you and answers your question! If it does don't hesitate to mark this answer as the best :)

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Other answers

You need to contact the support, in order to get refund for this mistake

.

  • Go to this page https://fizz.ca/en/faq/how-do-i-fix-payment-issue, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
  • .
    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Blackpo
Blackpo

Blackpo

User level
Level
3
3433 / 5000
points

They have this problem since a long time

Hi Claudio,

As previously said, here on the community hub, we are users just like you and you need to contact the support to get the refund.

I hope this issue will resolve quickly for you.

Good luck and have a nice day!