Why is my internet speed slower than it's supposed to be?

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LCR
LCR Posts: 3 ✭✭
in Internet
A technician just came to setup the internet, he left without testing the speed, my plan is for 30 mbs and right now I only get 15, is there a way to fix that without having to appoint a technician?

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  • Mike
    Mike Posts: 20,757 ✭✭
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    Did you try to connect your PC directly with the network cable?
    You can also try with the APP
    If you try with the WIfi for you computer can be a problem with the wifi
    Finally, the technician is supposed to test the signal with is an instrument and not with the modem

    To contact support:
    Go to this page https://fizz.ca/en/contact-us, if you are not connected, login first.
    •Their business hours are : 8 a.m. to 9 p.m. (EST). (Every Day)
    •Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. If you happen to have issues with that, I recommend you try using another browser (E.g. Google, etc)
    .
    •If the chat bubble does not appear, this means that the number of sessions waiting for answers surpasses FIZZ’s processing capacity. If that happens, send them a private message via Facebook Messenger or Twitter.
  • Qulbut
    Qulbut Posts: 3,454 ✭✭
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    Follow Mike suggestion
  • MichelP
    MichelP Posts: 8,733 ✭✭
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    Laurian,
    Have you tested the speed test with an ethernet cable?
    Test with wi-fi is supposed to be lower.
    Please, verify with the Fizz support if you dont get the good speed.
    Chat is available from 8h00 to 21h00 each day.
    First, connect to your Fizz account.
    Then types this adress:
    https://fizz.ca/en/contact-us
    Wait to see the green chat bubble down to the right of the page.
    When you see it, click on it.
    Your chat session with Fizz begins.
  • Whizz
    Whizz Posts: 19,213 admin
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    Hello Laurian,
    I apologize for the situation you've encountered, I suggest you reach out to our support where you can have this situation resolved.
    Our contact methods can be found on the following FAQ https://fizz.ca/en/contact-us, you need to be connected into your account and click on Help, which is on mid-right of your screen, then click on Contact Us, or simply click on the link I've provided.
    I also suggest you have a look at the following FAQ https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster for a few steps to follow in the meantime.
    Keep in mind that the answer on Facebook messenger is not in real-time and a delay can be between your question and our answer, that is why I suggest you contact us by chat for a better resolution in realtime.
    Have a good one!
    Nicolae Bogdan
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