Answered question

Why are upgrades not activating (Still show "Pending activation" after 2 months)?

  • Last February, I added 2 upgrades to my home internet:
  • --- $2 rebate upgrade
    --- $1 rebate upgrade

    • After adding both upgrades, an overlay showed "Pending Activation" on each of them.
    • When I clicked the upgrades, a message showed that they would activate March 2nd "This upgrade will be activated on the Home Internet plan being used at [home address] on 03.02.2020."
    • Came March 2nd, the message changed to "This upgrade will be activated on the Home Internet plan being used at [home address] on 04.02.2020."
    • I took a screenshot of those messages and added a reminder to myself to come check on April 2nd
    • Came April 2nd (today), the message changed to "This upgrade will be activated on the Home Internet plan being used at [home address] on 05.02.2020."
    • Since I first added the upgrades in February, I haven't removed them, they've stayed in those boxes waiting activation

    1. Why aren't my upgrades activating
    2. Why each month, my upgrades planned activation date is delayed an additional month?

    Thanks for your help.

Annie
Annie

Annie

User level
Level
0
4 / 100
points

Hello Annie,

I really apologize for the situation you've experienced.

I have checked your account and I can see that you've contacted our support department and they have taken your request into charge.
If the situation persists or you find anything else that you encounter don't hesitate to contact us by chat or on our other contact methods that can be found by following the FAQ https://fizz.ca/en/contact-us

Have a nice day!
Nicolae Bogdan

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Other answers

Contact the support for help for this situation

CHAT
Go to this page https://fizz.ca/en/contact-us,  if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
 
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
 P
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

MichelP
MichelP

MichelP

User level
Level
4
5000 / 5000
points

Annie,
We are Fizz users like you.

You need to contact the Fizz support by chat online to get help about your rewards.
This chat service is available from 8h00 to 21h00, each day.
First, connect you to your Fizz account.
Then, tpes this adress:
https://fizz.ca/en/contact-us
Wait 5 seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz.