Answered question

No service, no sim detected, help?

I keep losing the service and getting a No SIM. I tried to restart my phone. I aslo tried to power off and restard my phone instead. I tried removing the SIM card on multiple accounts but it keeps happening multiple times a day. I had other SIMs before and its the first time it does that. My phone is a Huawei P20 Pro. I think the SIM is broken. I just activated it on the 15th so its been just over a week and I lost the service over 15 times already.
i tried another phone and its the same thing, no service, no sim.I looked at the sim card and I think it might be damaged. Please help!! I can`t seem to be able to contact anyone with the bubble chat

Mikaela
Mikaela

Mikaela

User level
Level
0
12 / 100
points

Hello Mikaela,

Checking your account I can see that you've contacted our support department and one of our agents was able to assist you with your situation.
If the situation persists or it wasn't resolved please contact us by following the FAQ https://fizz.ca/en/contact-us, the best method to have your situation resolved in realtime is by chat.
Really sorry for the situation encountered.

Have a good day!
Nicolae Bogdan

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

You must contact the support

Try with this instructions, I tried now and I was able to have the chat bubble.
.

  • Go to this page https://fizz.ca/en/contact-us, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
  • .
    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

MgFizz
MgFizz

MgFizz

User level
Level
3
2003 / 5000
points