Answered question

My data phone is not working?

My internet data stop to work, what can I do to fixed

Galo
Galo

Galo

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Hello Galo,

I'm really sorry to hear about it!

I've just checked your account and your line is activated. You also have some mobile data left in your monthly plan. Please follow the advise of our fellow community members. Restart your phone, verify if your mobile data is activated and check if the APN settings are entered correctly. You can also try a few more troubleshooting steps that you'll find on our dedicated FAQ: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-th....

If the issue will still be present, I'm kindly asking you to contact us in private by chat or Facebook Messenger. Please check the info provided on the following links: https://fizz.ca/en/contact-us.
https://facebook.com/fizzca.
You can also open a Contact form from your account by going to My profile – Contact forms.

Have a good one!
Radu

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Other answers

Start checking the apn configuration
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
 
Reboot your phone
Validate that you still have data available

 

if you still have problem you should contact the support

 

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT

  • Go to this page https://fizz.ca/en/faq/what-are-fizz-network-settings-apn, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.