Answered question

Why did not I receive my Sim card and the post office returned my Sim card to your company?

I Just found that the post office returned my sim card, due to some mistakes in my address. Please let me know what I should do. I already registered for your home internet and it is great and I want to transfer my phone number to your operator from another company. So If it is possible, resend me a sim card or let me know there is any shop that has a Fizz sim card in Saint Jean sur Richelieu?
Best regards,



User level
1 / 100

Hello Vahid,

I've checked your account and I see that you ordered a new SIM card and activated your mobile plan yesterday. One of my colleagues has already refunded you for the first one that you didn't get. The refund is visible on your account on My plans (your mobile plan) - Transaction history. For more details, please have a a look at our FAQ:

Have a good one!

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Other answers

We are users, you need to contact the customer service

You can only receive the SIM by mail


Did you check the address in your accoun to be sure that it is the right one?


To contact the support you need to go to this page, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.



If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.



Your can also send a message via facebook messanger and click send a message (this is a bit slower)



You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.



User level
51 / 100

Comme mentionné précédemment, il faudra contacter le service à la clientèle directement. Vous pouvez leur écrire via messenger. De plus, il n'y a pas de boutique Fizz pour aller chercher votre carte SIM.

You’ll have to contact Fizz - if the post office is returning mail there must be something wrong with the address (wrong postal code or something.