Answered question

Is the "change Sim card" page broken? How do we replace SIM lost card?

When I click the link, it opens an empty page. Fix your website!

Bin
Bin

Bin

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0
2 / 100
points

During the night sometime Fizz push their updates (they have their maintenance windows), you should try tomorrow morning to repeat the operation.

If tomorrow, you still have problems you need to contact the support, here we are users

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT

  • Go to this page https://fizz.ca/en/contact-us, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Other answers

MichelP
MichelP

MichelP

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Level
4
5000 / 5000
points

Bin,
Try today, I hope it will work
or contact this morning, the Fizz support by chat (from 8h00 to 21h00).

Pascal
Pascal

Pascal

User level
Level
2
993 / 2000
points

Sometimes the web site is being updated live and I've seen some small temporary bugs when that happens

MoYe
MoYe

MoYe

User level
Level
3
3973 / 5000
points

It should work now

Yelena
Yelena

Yelena

User level
Level
4
5000 / 5000
points

Do you mean this page?
https://fizz.ca/en/faq/lost-stolen-mobile
It is functional now.

Bill
Bill

Bill

User level
Level
2
761 / 2000
points

Change browser, or clear cache