Answered question

Lost my sim card activation code, is there a way to activate it anyways?

It's all in the title, I have the sim card but lost the activation code, any way I can activate it without it?

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

Try to contact the support, probably they can give it to you

 

In my SIM the code is wrote on the top of it on my 1 year old sim

 

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

 

CHAT

 

  • Go to this page https://fizz.ca/en/faq/how-do-i-order-sim-card, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Némo,
You need to contact the Fizz support for that question.
Please, chat online with a Fizz agent.
The adress is:

https://fizz.ca/en/faq/activate
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session will begin with Fizz.

sman
sman

sman

User level
Level
3
3547 / 5000
points

Like Mike's said check the SIM, use a magnifier if you need

Olga
Olga

Olga

User level
Level
3
3033 / 5000
points

I would advise you to communicate with the customer service and explain your situation. We are just users like you.

Pascal
Pascal

Pascal

User level
Level
2
1023 / 2000
points

Fizz support should have it as they chose and sent the SIM card to you.

Bill
Bill

Bill

User level
Level
2
761 / 2000
points

Old sim doesn't have referral code printed on it, no luck if you list code. New sim has it printed in sim.use a glass to read the tiny text.

Charles2rg
Charles2rg

Charles2rg

User level
Level
1
110 / 750
points

You need to contact the Fizz support for that question. Please, chat online with a Fizz agent. You will see a green bubble appear in the solution hub or if you go on order a Sim card page. Or contact them via Facebook when it’s after their opening hours.