Answered question

How do I contact FIZZ. The chat bubble doesn't come up.

No bubble chat. FIZZ does not accept emails.

Dagoberto
Dagoberto

Dagoberto

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0
3 / 100
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Mike
Mike

Mike

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4
5000 / 5000
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For me is working

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT

 

  • Go to this page https://fizz.ca/en/contact-us, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Other answers

Mike
Mike

Mike

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4
5000 / 5000
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To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT

  • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.


FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)


CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Rose
Rose

Rose

User level
Level
0
43 / 100
points

Try going to order a sim. It will pop up there.

Rose
Rose

Rose

User level
Level
0
43 / 100
points

Go to order a new sim page. Always pops up there.

lsabelle
lsabelle

lsabelle

User level
Level
3
2214 / 5000
points

Dagoberto,

Do you use an Ad blocker ?
Ad blockers can block the bubble.

Godot
Godot

Godot

User level
Level
0
11 / 100
points

okay, so I am new to fizz, I have been wasting my time to get to the chat, but it ain't working:

Chat support = 0/10
(aka, it sucks)

maged
maged

maged

User level
Level
0
13 / 100
points

I have new sim card I wants to change my old sim card for my new cellphones to keep my phone number xxx xxx xxxx

Pascal
Pascal

Pascal

User level
Level
2
1064 / 2000
points

@maged:. I think you posted your question into a reply for another question.  Maybe you should try posting as a new question

If you search them up on Facebook, you can contact them through messenger and they usually reply within a few hours. Just make sure that it’s the actual Fizz page.

Marisol
Marisol

Marisol

User level
Level
1
421 / 750
points

It depend on the time of day : it's not availaible before 9am (or 8h30).

Charles2rg
Charles2rg

Charles2rg

User level
Level
1
110 / 750
points

Mike has the answer if not on the order SIM card it does pop up very quickly!

Charles2rg
Charles2rg

Charles2rg

User level
Level
1
110 / 750
points

What Mike said is the solution!

Hello maged,

I see that you have reached us through chat for this matter and a ticket has be created so everything will be setup for you correctly. Once everything is solved on our end, we will inform you through an e-mail.

If you require further assistance, please don't hesitate to reach us.

Have a good day.

Catalin