I activated my SIM card yesterday. Videotron said to keep the number they need Fizz to request. Does

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Simon D. 44120
Simon D. 44120 Posts: 1 ✭✭
in My Mobile
I activated my Fizz SIM card yesterday, network shows Fizz and is working with my previous number - as expected. Now Videotron says that Fizz needs to send them a request for transferring the phone number, otherwise they will cancel it... Does it makes sense? The Phone is already working on the Fizz network with proper number.

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  • Mike
    Mike Posts: 20,755 ✭✭
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    Yes, however it is too late
    The transfer should be asked during the activation, in theory you should close the Fizz account and repeat the procedure, however, you will loose the money.

    Contact the support to see if they have a different way to do it.

     

    To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

    CHAT

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

     

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

     

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • MichelP
    MichelP Posts: 8,733 ✭✭
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    Simon,
    Try to contact Fizz for support for help.
    https://fizz.ca/en/contact-us
    Look to do a search in the community hub and wait 10 seconds, you are supposed to the green chat bubble dow to the right of the page.
    Click on it when you see this green bubble et ask your question...
  • sman
    sman Posts: 4,325 ✭✭
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    This is very particular situation, follow Mike's instructions
  • Whizz
    Whizz Posts: 19,207 admin
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    Hi Simon,
    I've just checked your account and I can only see a Home Internet plan activated. I can also see a SIM card order but no transfer request. To be able to transfer your number form Videotron, first you'll need to place an order on your Fizz account by activating a mobile plan. You have more details on our FAQ: https://fizz.ca/en/faq/activate and on this one: https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz. Once you place the order on your account, our system will process the transfer further.
    If you have another account with an active transfer, or you need us to assist you further, I'm kindly asking you to contact us in private by chat or Facebook Messenger. Please check the info provided on the following links: https://fizz.ca/en/contact-us.
    https://facebook.com/fizzca.
    You can also open a Contact form from your account by going to My profile – Contact forms
    Have a good one!
    Radu
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