Answered question

anyone have the phone number to contact fizz directly for an emergency?

i've been trying to get in touch with them, i'm having serious issues that need to be addressed



User level
1 / 100

Hello Krista,

I am sorry for the inconvenience. Our service is 100% digital and the only ways of communication remain in the online environment.
Regarding your case, I can see on your account that your payment failed. In this case you will need to contact your bank to check the situation with them or update your payment method. Here you can see how you can do that: .

If the issue persist, please contact us by chat. It will be a lot easier for us to find a solution as soon as possible. Mike has the best instructions to do that.

Have a great day!

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Other answers

You need to contact them by chat

To contact the support you need to go to this page, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.


  • Go to this page, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.


Your can also send a message via facebook messanger and click send a message (this is a bit slower)


You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Hmmmm, for an emergency?  Your direct path to them is via the chat feature on the web site.  What type of emergency would you have with your residential internet?  The serice not working? Router-modem frozen? Received the Goodtimes email ?

There is no telephone number to reach them.
All the contacts are online...
You need to contact Fizz customer support, you need to chat with them from 8h00 to 21h00, each day.
It's the direct way to contact them immediately to thoses hours.
The adress for Fizz chat is:

To receive an answer for that question,
you need to contact the Fizz support by chat online
This service is available from 8h00 to 21h00, each day.
To chat with Fizz without problem:
First, open a session and access to your fizz account.
Then, open a second window and types this adress:
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session with Fizz begins.



User level
3697 / 5000

No way to reach them by phone ... kind of ironic, no? Facebook Messenger seems to work well.



User level
997 / 2000

No number to call, strictly online.