Answered question

I activated a data perk, but I can't use data on my phone

Hello! I activated a data perk, and made sure that the APN is set up, but when I activate using data on my cellphone, it says I have no data and I cannot use it.
This happened with the last perk as well.
I know you can't use data upgrades if you don't have data in your plan, but I read that you can use perks even if you don't have data in your plan.
Am I wrong?

Marika
Marika

Marika

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Hello Marika,

Can you please tell us which phone do you use? I would like to check if it is fully compatible with our network.

-Bogdan

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Mike
Mike

Mike

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It seems a problem with the APN configuration, did you check if the data from your perks is shown on your account?

poker85
poker85

poker85

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Good question !
To receive an answer for that question,
you need to contact the Fizz support by chat online.
This service is available from 8h00 to 21h00, each day.
To chat with Fizz without problem:
First, open a session and access to your fizz account.
Then, open a second window and types this adress:

https://fizz.ca/en/contact-us
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session with Fizz begins.

Marika,
Have you checked the APN settings on your phone?
Please, ask for help about this.
Contact the Fizz support by chat online.
This service is available from 8h00 to 21h00, each day.
The adress is:

https://fizz.ca/en/contact-us

To be simple, I think it might take time to activate. Whenever I activate a perk I make sure to have data left so that it activates faster, but I have noticed that it takes more time if you have nothing left...

You are correct, any plan (even with no data plan) may use the data perks.  You seem to have an issue with your phone configuration.

 

On the Fizz account page, do you see data usage for the perk you applied?

AntonioMar
AntonioMar

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