LTE not working

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WingsOfWisdom
WingsOfWisdom Posts: 3 ✭✭
in My Mobile
My LTE is not working. I have 2Gb left and nothing seems to work. It was working fine for 2 weeks and I did not move to another area, I still use it in the same places. I tried enabling the settings by sending the notification, I tried rebooting my phone, I tried setting up the APN thing manually, I tried updating my phone and nothing seems to work. My LTE is always on but it doesn't show on top of my phone and it is just not working at all, I have no internet connection from anywhere since yesterday. I need help

Answers

  • Mike
    Mike Posts: 20,757 ✭✭
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    You must contact the support, since you are not the first one reporting this problem

     

    To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

     

    CHAT

    • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
    • The business hours: every day from 8 a.m. to 9 p.m. (EST).
    • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

     

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

     

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Nini G. #13860
    Nini G. #13860 Posts: 1,219 ✭✭
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    Personally I communicate with Fizz by messenger, that’s what works best for me. Good luck with this issue! It might be because of the storm?!
  • MichelP
    MichelP Posts: 8,733 ✭✭
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    Unfortunately,
    You must contact the Fizz support by chat.
    Just them can help you about thii issue.
    This service of chat is available from 8h00 to 21h00, each day.
    To do this without problem:
    First, connect you to your Fizz account.
    Then open a second window and types this adress:
    https://fizz.ca/en/faq/resolving-issues
    Wait to see the green bubble chat down to the right of the page.
    When you see it, click on it.
    Your chat session with Fizz begins.
  • Olivier R. #3666
    Olivier R. #3666 Posts: 1,715 ✭✭
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    OMG I'm so sorry.
  • Sylvie D. #17174
    Sylvie D. #17174 Posts: 1 ✭✭
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    I have the same problem LTE is not showing on top and do not have any internet I have tried to contact the support but was not helpful
  • Olga P. #15146
    Olga P. #15146 Posts: 719 ✭✭
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    everything work well for me.
  • Chris K. #7521
    Chris K. #7521 Posts: 486 ✭✭
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    Try contacting support
  • Benoit D. #9220
    Benoit D. #9220 Posts: 284 ✭✭
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    Works for me
  • Olga P. #15146
    Olga P. #15146 Posts: 719 ✭✭
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    So, did it works now?
  • WingsOfWisdom
    WingsOfWisdom Posts: 3 ✭✭
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    After contacting the support it is now working perfectly.
    I don't know why it did that but here was my solution:
    I had to put "default,mms,supl" into the APN Type instead of "internet + mms"
This discussion has been closed.

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