Service problem?

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Chai-yehouda
Chai-yehouda Posts: 2 ✭✭
in My Mobile
So I live in quebec, and have Canada and USA service. I went to Toronto last week, and as soon as I passed the border of Ontario my internet stopped working till I got back into quebec.. what's the deal?

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  • GBy_6B8OA
    GBy_6B8OA Posts: 503 ✭✭
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    just activate roaming on your phone
  • Chai-yehouda
    Chai-yehouda Posts: 2 ✭✭
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    I tried! Still don't work..
  • GBy_6B8OA
    GBy_6B8OA Posts: 503 ✭✭
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    I had the same trouble and I had select relay operator to auto or search manually
  • André L. #16536
    André L. #16536 Posts: 647 ✭✭
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    If you are sure you have the Canada & US plan, and your phone has enabled the Roaming on voice and data connections, then it could have been a Fizz technical problem.

     

    Here is how you can reach them from your Fizz account web page:

     

    Log into your Fizz account.

    Make your way to the Solution Hub.

    On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.

    Alternately, you can use Facebook Messenger ( https://www.facebook.com/fizzca/ ) or Twitter ( https://twitter.com/fizz_ca ) to chat with them.

     

    Hope this helps!

  • GBy_6B8OA
    GBy_6B8OA Posts: 503 ✭✭
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    perhaps this post help you
    https://fizz.ca/en/faq/partner-networks
    and part 1 of https://fizz.ca/en/faq/abcs-fizz-mobile-services
    https://fizz.ca/en/faq/partner-networks
    'Check the name of the network indicated on your phone. If 'Fizz EXT' or if it does not say Fizz, you are on one of our partner networks and your usage will be considered extended coverage. You can adjust your phone’s settings to limit this usage by deactivating roaming on our partner networks.'
  • Whizz
    Whizz Posts: 19,191 admin
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    Hello Chai-yehouda,
    Could you please try to reboot the phone once you are again in the same spot from where the issue started to occur and after make a manual network switch from your phone's settings menu and test with different options of Fizz EXT while data roaming is enabled? Also, do make sure that your APN , if Android phone, or iOS+ Carrier, if iPhone, are properly setup on your device by consulting our FAQ:
    https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
    If you will still encounter this when you are once again outside of our direct coverage, please contact us by Facebook Messenger or Chat so we can make further troubleshooting with you.
    Thank you for your understanding.
    Have a good day.
    Catalin
  • Vincent D. 39366
    Vincent D. 39366 Posts: 214 ✭✭
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    Did the other fixes work?
  • redhead
    redhead Posts: 818 ✭✭
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    As other said, make sure roaming is ON. You can (1) turn airplane mode ON, wait thirty seconds, then turn airplane mode OFF (to force re-selection of network). If that does not work, as Fizz said, try restarting your phone. If that does not work, contact Fizz to raise a ticket.
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