Answered question

Data roaming doesn't work in Ontario?

I live in Quebec and have Canada coverage but roaming doesn't work in Ontario. Tried setting the APN w/ FIZZ update & manually, restart & changing LTE to 3G

Sofia
Sofia

Sofia

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You did not say, therefore, I am asking

 

did you enable the data roaming?

 

If you did all of this contact the support

 

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

 

CHAT

  • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Other answers

Sofia,
Did you enable the roaming on your phone?
Ask for support and chat with Fizz team online.
This service is available from 8h00 to 21h00, each day.
To chat without problem:
First, connect you to your Fizz account.
Then, open a second window and types this adress:
https://fizz.ca/en/faq/resolving-issues
Wait to see th3 green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session with Fizz begins.

Sofia
Sofia

Sofia

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21 / 100
points

I did enable roaming.
Thanks I'm contacting support

Nini
Nini

Nini

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4
5000 / 5000
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If you can’t reach the support, try communicating with them by messenger, that’s what works best for me.

Sofia
Sofia

Sofia

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Yep, messenger was best.
I had to delete the FIZZ MMS APN so that manually typing the settings on FIZZ INTERNET could be saved (MMSC was in conflict)
I also had to leave the network as LTE

Gualberto
Gualberto

Gualberto

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3
2013 / 5000
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Glad to hear there is a way.

Olivier
Olivier

Olivier

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Please contact the Support asap.