Unanswered question

Do you want your personal information used for commercial prospecting or shared with affiliates?

According to Section 14.2.6 of the Service Agreement, it already is, unless you opt out.
 
14.2. Conditions under which we may collect, use and retain your personal information
 
6. to engage in commercial or philanthropic prospecting by including your name, address and telephone number in our list of customer names and share such list with our affiliates for the same purpose. You can always request that your personal information be removed from the list by contacting our customer service department;
 
I contacted Fizz support by chat and they said my question would be escalated. The reply I got by email was to change the profile privacy setting in my account to "Incognito". However, that option is described as "I do not accept gifts and I cannot be added as a contact. I am incognito and cannot be found via search." which is not the same thing at all.
 
Did you know of this clause in the Service Agreement? Has anyone else tried to be removed from the list, and what response did you get from Fizz?

Answers

Dani
Dani

Dani

User level
Level
4
5000 / 5000
points

I totally agree with you...Fizz needs to change this!

Takion
Takion

Takion

User level
Level
3
3759 / 5000
points

I didn't even know about it. it should be as an option to opt out at the time you sign up to fizz

You might be surprised how common such clauses are, for example, in cardholder agreements for credit cards.

My point here is that the Fizz staff don't even seem to know about it or know how to do the opt-out described in the agreement!

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

The biggest problem is that your question should not be escalated, but that your information must be removed.
Write to privacy@fizz.ca asking to be removed from that list.

Olivier
Olivier

Olivier

User level
Level
3
2363 / 5000
points

Every ISP do that

Thanks for the suggestion, Mike. I'll try emailing privacy@fizz.ca

While it is common practice to use personal information this way, it does not mean everyone is doing it, nor does it mean it is acceptable (to me).

You're welcome. The Service Agreement contains a lot of interesting information and it is easy to read.

The more people contact them, the better chance we have of getting a definitive response.

I emailed privacy@fizz.ca but let's see when they respond, given that we hit the weekend.

Jimmy
Jimmy

Jimmy

User level
Level
3
3010 / 5000
points

I guess it is our era, Facebook, Whatsapp, name it.