Answered question

Transfer with wrong typing number

I have typed the wrong number transfer, and I cannot activate the SIM again. What should I do in this case? I have tried to contact with Fizz support, but still waiting for their feedback.

Quoc
Quoc

Quoc

User level
Level
0
3 / 100
points
Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

This is a very particular situation, therefore, please contact the support

Try to use the chat, they are fast

CHAT

  • Go to this page https://fizz.ca/en/solutions
    , if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Other answers

Quoc,
Please, to get help, contact the support from fizz.
Chat with them online (8h00 to 21h00).

First, get access to your fizz account online.
Then, type this adress:

https://fizz.ca/en/solutions
Wait some seconds until you see the green bubble chat down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz.

Lucas
Lucas

Lucas

User level
Level
2
1766 / 2000
points

I think contacting the support is your best bet

Whizz
Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team

Hello Quoc,

Thank you for letting us know about this situation. I've checked your account and I see that one of my colleagues has already opened a ticket. Our technicians are currently verifying and trying to resolve it. As soon as we'll have an update, you'll be duly notified via the email associated with your account. Thank you for your patience and understanding.

Have a great day!
Radu