I have reached the maximum payment methods and cannot add a credit card

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Hello please may someone reset my payment methods as I cannot add a payment method

Answers

  • Whizz
    Whizz Posts: 19,213 admin
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    Hello Henry,
    I have reset the payment method addition limit. Please try with a different browser or log out from your account, clear your browser cache memory and cookies and then try in incognito mode. Please make all the necessary checks during the addition of the Canadian Visa credit/debit card or MasterCard credit card and be sure that the billing address you are writing on our site is exactly the same as the one shown on the card's bank statement.
    For more regarding this, please take a look at:
    https://fizz.ca/en/faq/what-payment-methods-can-i-use
    https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
    Thank you for your understanding.
    Have a good day.
    Catalin
  • MichelP
    MichelP Posts: 8,733 ✭✭
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    The reset of your credit card must be done by the Fizz support,
    Please, chat online with them, from 8h00 to 21h00.
    First, access to your account online,
    Then, type this adress:
    https://fizz.ca/en/faq/what-payment-methods-can-i-use
    Wait until you see the green bubble chat down to the right of the page.
    When you see it, click on it.
    Your chat session with Fizz begins.
  • sman
    sman Posts: 4,327 ✭✭
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    You reset is done by the Whizz, therefore, you can retry
    Therefore, discharge the info from MichelP, he does not read the message from the Whizz
  • Olivier R. #3666
    Olivier R. #3666 Posts: 1,715 ✭✭
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    Please contact the customer support.
  • sman
    sman Posts: 4,327 ✭✭
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    @Olivier, Did you read the Whizz's post?
  • Chris K. #7521
    Chris K. #7521 Posts: 486 ✭✭
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    I see that Fizz has responded in the comment section that it has been reset. Try again.
  • sman
    sman Posts: 4,327 ✭✭
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    @Henry, can you please close the post clicking on "Make this a best answer"

This discussion has been closed.