need to activate my new SIM card since I lost my phone
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Judy W. #16213
Posts: 1 ✭✭
in My Mobile
I lost my phone.
Received new SIM.
Need to activate my new SIM with my new phone.
Need my old number associated with the new phone.
Please help
Received new SIM.
Need to activate my new SIM with my new phone.
Need my old number associated with the new phone.
Please help
14
Answers
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This is the full guide
https://fizz.ca/en/faq/lost-stolen-mobile
Replace your phone and reactivate your suspended plan
To reactivate your Fizz plan:
- Order a new SIM card. Log into your account to order a new SIM card (My plans > Manage > Change SIM card). A new SIM card will be delivered in the following days, depending on the chosen delivery method.
- Acquire a new phone.
- Unblock your plan by sending us a form Report that you found your phone/sim
- Reactivate your Fizz plan on your new SIM card. When you have your new phone and SIM card, it’s time to reactivate your suspended plan on your new SIM card. This process will cancel your old SIM card. Log into your account to change your SIM card (My plans > Manage > Change SIM card).
If you found your Phone/SIM card, you can also reactivate your old SIM card / black list phone.
6 -
You can follow this guide : https://fizz.ca/en/faq/lost-stolen-mobile6
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If the solutions given don’t work, communicate with them by messenger, that’s what works best for me. Good luck!6
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Just to follow this usefull link: https://fizz.ca/en/faq/lost-stolen-mobile4
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You could call your previous provider maybe.4
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Judy,
Unfortunately,
Replace your phone
and follow this link: https://fizz.ca/en/faq/lost-stolen-mobile3 -
Hi Judy,
As I have checked your account I can see that one of my colleagues already informed you about the steps you need to follow to get the help. Please contact us by chat and we will be more than gladly to help you with your new SIM card. Here you can find info about how you can contact us: https://fizz.ca/en/contact-us .
Thank you very much for your understanding!
Have a wonderful day!
-Bogdan5
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