Answered question

Phone and SIM card are claimed lost, why still charged?

I have claimed phone and SIM card lost on November 20th last year, why it is still charged 17.08 on Dec. 31st?

Jocelyne
Jocelyne

Jocelyne

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Nini
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Nini

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If you have advise Fizz of the situation, you should not be being charge.Communicate with them by messenger, that’s what works best for me! Also you may ask your credit card provider to reimburse you or to stop the payments.Good luck with this issue!

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Other answers

If you do not want to reactivate it you need to unsubscribe.
Fizz does not allow any suspension, otherwise, Fizz can think that you declare lost it in order to suspend the service.

Olivier
Olivier

Olivier

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you need to unsuscribed to stop receiving bill, ie close the account.

Jocelyne,
Have you unsubscribed your Fizz account by yourself online?
If you dont want anymore be charged monthly and use another telephone, please unsubscribe this plan.
To get the support from Fizz, please chat with them online.
This service is available from 8h00 to 21h00, each day.

https://fizz.ca/en/faq/resolving-issues

I cannot really understand you lost the phone the 20th of November, you never reactivate the SIM therefore, it seems that you do not need for more than 2 months.
The phone number is garantie to be locked for you for 2 months

Jocelyne
Jocelyne

Jocelyne

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Thanks for your help. Finally, I chatted with the costumer service, and got the December’s charge refunded, and ordered a new SIM card. The service was wonderful!

Chris
Chris

Chris

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Contact support. We are only Fizz members and cannot help you with this.

Nini
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Nini

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Please close the discussion by choosing the best answer if you have solved your problem.Thank you.