Unanswered question

Two plans that are not mine have been activated on my account?

I got emails and texts today informing me that I had activated two new phone numbers on my account, but these are not mine.

Élianne
Élianne

Élianne

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Answers

Mike
Mike

Mike

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5000 / 5000
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Contact the support are soon as possible

Also change the password 

 

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT

 

  • Go to this page https://fizz.ca/en/contact-us, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Élianne,
Try to get the Fizz support online by chat as soon as possible.
It's very not normal this situation.
Please, chat with them onlime
This service is available from 8h00 to 21h00.
Open a session online and access to your account.
Type:

https://fizz.ca/en/faq/resolving-issues
Wait until you see the green chat bubble down to the right of the page.
When you see it, click om it.
Your session with Fizz is beginning.

Are you sure that these messages are from Fizz and not some scammer? Log into your Fizz account yourself (not by clicking any link from the email) and check to see if there are indeed new accounts. If so, contact support immediately.

 

Also consider using a password manager. What might have happened is that you used the same login credentials in many places. If your password is compromised in one place, it is compromoized everywhere. With a password manager you will have a different password for every website. The password manager will generate a password for you and fill it in for you when you visit the site.

Olivier
Olivier

Olivier

User level
Level
2
1122 / 2000
points

Hello, please contact support ASAP.

Check your Fizz account to see how many plans are associated with your account. Maybe it's a referral notification. Did you share your referral code with anyone? If someone used your code, you should get a text saying, thanks to you (person's name) is now a Fizz member. Contact Fizz by live chat or on Messenger regardless.

Dani
Dani

Dani

User level
Level
3
3572 / 5000
points

Check the activity on your credit card and contact them to inform them of a possible fraudulent payment. Then communicate with Fizz by messenger, that’s what works best for me. Good luck with this issue.

Hello Élianne,

Apologies for the encountered issue. I see that one of my colleague has sent you a private reply and also you are currently communicating with us by messenger. The problem is in good hands now.

Have a good one.

Catalin

Alejandra
Alejandra

Alejandra

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Level
2
1129 / 2000
points

Wow, this is scary..