Receipt error has lasted more than a week already

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Jaime L. #13192
Jaime L. #13192 Posts: 3 ✭✭
in About my account
It has already been over a week and Fizz hasn't fixed the display error for our bills. I need to print my bill to close my tax paperwork for the month and submit it to my employer!

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  • MichelP
    MichelP Posts: 8,733 ✭✭
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    Jaime
    For me it's working.
    The display issue has been corrected.
    Open a session on line into your account
    Choose your plan
    Click: Historic of transactions, you're supposed to see all the normal informations in each invoice.
    If it's doent work,
    Ask for support online with Fizz.
    Chat with them, the service is available from 8h00 to 21h00 each day.
    https://fizz.ca/en/faq/resolving-issues
  • Alejandra D.
    Alejandra D. Posts: 272 ✭✭
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    I had it too but it's ok for a few days now.
  • MichelP
    MichelP Posts: 8,733 ✭✭
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    Jaime,
    Does it work? It,s supposed too.
  • Jaime L. #13192
    Jaime L. #13192 Posts: 3 ✭✭
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    I had already submitted a ticket over a week ago. And it isn't working for me... I'll write to them again u_u
  • Serge O. #3665
    Serge O. #3665 Posts: 535 ✭✭
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    Try to clear your browser cache or to open a new incognito tab to see if it is a browser problem
  • Jaime L. #13192
    Jaime L. #13192 Posts: 3 ✭✭
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    Not a browser problem, have tried in 4 different devices already.
This discussion has been closed.

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