Purchased a wrong addon

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hjlecuyer
hjlecuyer Posts: 1 ✭✭
in My Mobile
I was about to purchase Travel data and accidentally purchased data addon.. can you guys cancel this? I realized i bought a wrong one and i bought the correct one later.

Answers

  • Mike
    Mike Posts: 20,755 ✭✭
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    We are users you must contact the support and ask to them

     Please ask them to remover your screenshot too

    To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

    CHAT

    • Go to this page https://fizz.ca/en/solutions
      , if you are not connect login
    • The business hours: every day from 8 a.m. to 9 p.m. (EST).
    • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Chris K. #7521
    Chris K. #7521 Posts: 486 ✭✭
    Options
    contact support, hopefully they will be able to reverse it.
  • Lucas A. #13141
    Lucas A. #13141 Posts: 354 ✭✭
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    To be reimbursed, you’ll need to contact the support
  • Nini G. #13860
    Nini G. #13860 Posts: 1,219 ✭✭
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    Communicate with them by messenger, that’s what works best for me.I hope the will be able to help you.
  • Jimmy N. #14505
    Jimmy N. #14505 Posts: 620 ✭✭
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    You need to contact them, it's the only way to get around something like this since it's in their system.
  • Thanh S.
    Thanh S. Posts: 360 ✭✭
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    Please closw this
  • Gualberto
    Gualberto Posts: 340 ✭✭
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    Have you been able to replace it ?
  • AntonioMar
    AntonioMar Posts: 788 ✭✭
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    https://fizz.ca/en/contact-us

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