Never receive my sim cart??

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Maurice D. #16002
Maurice D. #16002 Posts: 2 ✭✭
in My Mobile
I order a sim card on 20 dec 2019 and i dont receive on 11 jan 2020

Answers

  • Mike
    Mike Posts: 20,759 ✭✭
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    Probably was lost or stolen
    You must order a new one, and ask for a refund
    I personally have mine delivered to a family member living in a house to avoid problems of big units
  • Alejandra D.
    Alejandra D. Posts: 272 ✭✭
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    Normally, it's 1-2 business days.
    Have you received a notice saying it was shipped ?
    If yes, the most likely is that it is lost / stolen since they stick it directly on the front door...
    Please speak with an employee regarding this.
  • Chris K. #7521
    Chris K. #7521 Posts: 486 ✭✭
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    That’s a long time, probably lost.
  • Maurice D. #16002
    Maurice D. #16002 Posts: 2 ✭✭
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    I wait since 3 weeks
  • Lucas A. #13141
    Lucas A. #13141 Posts: 354 ✭✭
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    Probably lost. Try contacting the support to have a refund. Was it ever shipped though?
  • Nini G. #13860
    Nini G. #13860 Posts: 1,219 ✭✭
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    Common problem, usually it takes only a couple of days. Communicate with them by messenger, that’s what works best for me.
    P.S. If you can, have the card delivered at your work place.You’ll have a better chance that it won’t be lost or stolen.Good luck with this issue!
  • Jimmy N. #14505
    Jimmy N. #14505 Posts: 620 ✭✭
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    You should've received it by now. Speak with them, something went wrong along the way for sure.
  • Olivier R. #3666
    Olivier R. #3666 Posts: 1,715 ✭✭
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    Please contact support
  • Louis-Phillippe B. #15785
    Louis-Phillippe B. #15785 Posts: 28 ✭✭
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    Hey @Maurice, I was in a similar situation to you last week. Ordered 3 SIM, had them showm as delivered yet they were not.

    I went to Camada Post and asked them to check for the package. It took 24hr for them to find the misplaced package and deliver it afterwards.

    Maybe it apply to your situation as well? 

  • Vincent D. 39366
    Vincent D. 39366 Posts: 214 ✭✭
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    Contact via facebook at fizzca, then reorder.
  • Nini G. #13860
    Nini G. #13860 Posts: 1,219 ✭✭
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    Please choose the best answer to close the discussion.
  • Thanh S.
    Thanh S. Posts: 360 ✭✭
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    Please close this
  • Gualberto
    Gualberto Posts: 340 ✭✭
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    I have mario.. cart.
This discussion has been closed.

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