Answered question

Referral bonus mistake?

I just received an email:

Not long ago, XXX invited you to join Fizz, you liked what you saw, and now you’re a member too. Now that your second payment has been made, you’ve earned a $25 referral bonus¹. It’ll be applied on your next monthly payment.

The problem is, I've already received this email and this bonus 2 months ago and this is my 4th payment not 2nd. The new bonus is in "pendig" status.

Did it happen to you?

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

Very strange
Two month ago you must have receive a similare messag saying "You are on your way" that in two months you will receive the bonus

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Other answers

I added internet 2 months ago .... and now I paid my 2nd payment there ... may it be related? A glitch that gave me a bonus twice one for a mobile and one for internet?

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

If you do not have 2 accounts this situation should not be possible

Nope I don't have 2 accounts, only one ... well I am not complaining lol ... let's see if I really get it from pending status to discount on a bill

I have a similar problem. I got the email in October 2019 that I earned 25$. For some reason I forgot about it but then in December 2019 I got the same email but the 25$ off are still not subtracted.

MichelP
MichelP

MichelP

User level
Level
4
5000 / 5000
points

Andrej,
It's seem to be a referral bonus bug of Fizz...

You can look at your transaction history. If a referral bonus is applied on your next bill, you will see the amount deducted from your transaction. There is currently not a really good way to keep track of applied and pending bonus so I recommend you keep track separately

Olivier
Olivier

Olivier

User level
Level
3
4065 / 5000
points

The best way to look at it is to check your transaction history.

Bobby
Bobby

Bobby

User level
Level
0
61 / 100
points

Strange bro

Vincent
Vincent

Vincent

User level
Level
2
884 / 2000
points

Welp, I hope I don't run into this, I've gotten 2 emails confirming I'll get my bonus next month, but now will wait and see...

Benoit
Benoit

Benoit

User level
Level
2
1214 / 2000
points

Strange bug

Nick
Nick

Nick

User level
Level
1
605 / 750
points

Strange indeed! That reminds me I need to watch Stranger Things season 3 have fallen behind on so many series! But I digress...love Fizz...go Fizz!